ProvaLens Support
We're here to help. Choose the fastest path to your answer.
In-App Help Center
Access guides, how-tos, and documentation directly inside the ProvaLens app. Click the ? icon in the top navigation.
Email Support
Send us a message and we'll respond within one business day. Include your firm name and a description of the issue.
support@provalens.ai
Phone Support
Available to Practice and Firm plan subscribers. Call EasyWayIT — our technical support partner.
727-563-9200
Mon–Fri 8am–8pm ET
Submit a Support Request
Use our contact form to submit a detailed request. Select Technical Support as the subject and we'll route it to the right team.
Technical Support Provided By
ProvaLens technical support is delivered by EasyWayIT — Tampa Bay's managed IT and software support specialists since 2002.
Se Habla Español · Falamos Português · easywayit.com/support.html →
Common Questions
How do I reset my password?
Click "Forgot password" on the login page. A reset link will be sent to your registered email address.
Why isn't my document processing?
Large documents can take a few minutes. If processing stalls beyond 10 minutes, email support@provalens.ai with the matter name and document filename.
How do I add a team member to my firm?
Go to Settings → Team inside the app and click Invite Member. Seats are based on your current plan.
Where can I find my invoices?
Billing history and invoices are available under Settings → Billing in the app, or email support@provalens.ai.
Is ProvaLens built for HIPAA workflows?
Yes. ProvaLens is built for HIPAA workflows and we sign Business Associate Agreements (BAAs) with all customers. Request a BAA →
Do you offer onboarding assistance?
Yes — Firm plan subscribers receive a dedicated onboarding call. All plans include access to in-app guides and our support team.